Terms and conditions
Terms and conditions for booking and purchase of ski pass and other services
GENERAL TERMS AND CONDITIONS
Our terms regarding orders, payment, amendments, cancellations, insurance, rights, obligations, reservations, and privacy. These general terms and conditions apply to goods and services purchased from Tyin Filefjell AS included partly or fully owned subsidiaries (hereinafter referred to as “Tyin”) and those who enter into an agreement with Tyin in respect of the confirmation (the guest(s)).
The terms of sale together with your order or booking, confirmed by way of an order/booking confirmation, constitute the entire contractual basis for the purchase. These provisions apply as a binding contract for goods and services purchased via tyin.no, the Tyin app, via our call centre, or directly from an agent etc., as well as for stays at our rental units. The order or booking can apply to accommodation, ski passes, activities, or the purchase of other products and services, or a combination of these.
Where these terms of sale require something in writing, this requirement is met by way of e-mail, SMS, letter, or the like.
The operator responsible is Tyin Filefjell AS, Tyinvegen 7520, 2985 TYINKRYSSET Org. nr: 928 642 224
1. PLACING ORDERS AND MAKING BOOKINGS
1.1. Anyone placing an order at www.tyin.no or via the Tyin app must be at least 18 years of age. This applies to all goods and/or services that can be ordered on the relevant website, except for accommodation (cf. § 1.2).
1.2. When booking accommodation at www.tyin.no or via the Tyin app, the person making the booking must be at least 20 years of age. The occupier or person making the booking must be at least 20 years of age. This requirement also applies to the person in charge of the cabin or apartment throughout the stay. Identification must be presented when checking in upon request. Should it transpire that the occupier is under the age of 20, the key will not be handed over and the rental amount will not be refunded.
1.3. Before finalizing an order or booking, you must read and familiarize yourself with the important information relating to the relevant product.
1.4. Orders and bookings are binding as soon as your booking is completed and a booking number has been assigned to the guest. Once the order/booking is complete, you will receive a receipt by e-mail, provided that you have entered a correct and valid e-mail address. The receipt will contain all the details of your purchase. The guest must bring the confirmation (printed or online) and show it upon arrival.
1.5. Check that the confirmation you receive is in accordance with what you have booked or ordered. It is the guest’s responsibility to check that the arrival and departure date and everything else of relevance to the booking or order are correct.
The booking or order is incomplete and invalid in the following cases:
– The person making the booking or order has not received an e-mail with the confirmation/reference number. If you have not received an order/booking confirmation, you should check your spam folder and make sure you have used a valid e-mail address.
– The card payment is interrupted for some reason and the payment has failed.
– The payment is incomplete or incorrect, meaning that the amount has not been debited from your account.
If you are unsure whether the order or booking has been completed correctly, please contact
Tyin på telefon +47 46 66 56 65 eller på e-post til booking@Tyin.no.
1.6. My page: once your order or booking has been confirmed, you will receive an e-mail explaining how to log into your account (“My page”) at Tyin.no. There you will find your order/booking confirmation and other information about your stay. You can change your personal details at any time by logging in to “My page”.
1.7. Tyin accepts no liability for errors made by guests by not fully complying with our terms and conditions. The terms and conditions protect you as a guest, the accommodation, and the seller as a distributor.
2. PAYMENT
2.1. Payment by card is made when the order or booking is made. We accept Visa and MasterCard for online orders and bookings.
– All call centre bookings require a 10-day payment deadline. If you book less than 10 days before arrival, payment must be made the same day as the booking. Payment information such as account number, IBAN and BIC / SWIFT is on the confirmation. Always state booking references when paying.
– In case of non-payment at check-in, we will require payment on arrival. There may be an additional administration fee.
3. CANCELLATION AND CHANGES
The following conditions apply to private individuals. For groups or conferences with more than 10 hotel rooms / units or larger groups of more than 20 people, separate cancellation conditions apply. Please contact our course and conference manager at
3.1. For your stay:
Accommodation and other products purchased via www.Tyin.no, the Tyin app or via our call centre must be cancelled or changed no later than 14 days (at 16:00) before your arrival date. Change of travel days, hotels, etc. can be done for an administration fee if the organizer has the opportunity to comply with the new wishes.
3.2.1 If the guest cancels after the cancellation cut-off date, the guest must pay 75% of the stay for the booked period. The curtailment of a booked stay is regarded as a cancellation. Cancellation that is done 1-3 days before arrival is charged 100%.
3.2.2 Separate cancellation policy applies to activities such as kiting courses, avalanche training cources, randonnè cources etc. Cancellation must be made no later than 4 days before the booked date, to receive a full refund. Cancellation that is done less than 4 days before booked date is charged 100%.
3.2.3 Tyin Ski- & Snowboardskole, Tyin Skiutleie og ski passes have a cancellation 4 days before the booked date to receive a full refund. Cancellation done less than 4 days before booked date is charged 100%.
3.2.4 Bookings and orders made after the cancellation cut-off date are binding. Cancellation can be made online on "my page" or in writing to Tyin: booking@Tyin.no. Changes must be made by phone by calling +47 46 66 56 65 or by sending an e-mail to booking@Tyin.no.
3.3. No-show
In the event of a no-show, the guest must pay 100% of the booked stay.
3.4. Insurance
The guest is responsible for arranging their own insurance to cover both the trip and the terms of their booking/occupancy. Examples are travel and leisure insurance, and travel and liability insurance.
3.5. Conditions for refunds of personal season passes & multi-day passes at Tyin
3.5.1. The season passes are covered by the rules stated by Alpin & Fjell: Refunds are due for downtime* that has lasted more than a third of the period of validity for the season passes. The validity period for season passes begins on the opening date of Tyin Skisenter and lasts until the end of the season. Refunds are valid for the ski days that haven't been possible to make use of, for the remainder of the season due to the ski resort downtime.* The number of possible ski days is counted from the first regular open day of the ski resort.
*By downtime we here mean stops resulting from events not controlled by the operational management, that could not have been expected on the day of sale or whose consequences could not be avoided. Downtime due to wind, weather, snow conditions or unforeseen technical problems is not included.
3.5.2. Season passes (non-discounted) can be cancelled in accordance with the previous sections. The first day of a season pass is counted from the first time that it is activated at the lifts. Lift passes that have not been activated can be cancelled at any time during the season, with the right to a full refund. A refund will not be given once the lift pass has been activated, except in the case of Alpin & Fjells regulations regarding the closure of operations being applied, see paragraph 3.5.1.
3.5.3. Discounted lift tickets, hereunder also season passes (earlybird / special rates) do not qualify for cancellation nor refund, regardless of reason.
4. OCCUPIER’S RESPONSIBILITY FOR ACCOMMODATION AND OTHER TERMS AND CONDITIONS
4.1. The guest is responsible for any damage caused to the hotel, hotel room, apartment, or cabin as a result of negligent or willful behaviour. The occupier must treat the rental unit, fixtures, and equipment the unit in such a way so as not to cause damage or unnecessary wear and tear. Damage to the unit caused by the occupier must be compensated by the occupier. In the event of damaged fixtures or equipment or of vandalism, or if the occupier sets off the fire alarm, resulting in the emergency services being called out, compensation will be required prior to the occupier’s departure or may be subsequently invoiced.
Tyin has the right to terminate the agreement with immediate effect if the guest or someone in the guest's company acts disruptively and/or damages the accommodation unit or the surrounding area, or if the accommodation unit is used for something other than the agreed purpose. In cases where the agreement is terminated, the guest and the guest's party must leave the accommodation immediately, without the rental amount being refunded. If the agreement is terminated immediately for the above reasons, Tyin will charge an extra fee corresponding to the damage, a minimum of NOK 5000. Tyin reserves the right to close the accommodation and remove the guests' belongings in the event of immediate termination of the agreement.
4.2. The guest must follow the house rules, the alpine responsibility code, instructions, and regulations applicable to travel and the accommodation unit. Between 23:00 and 07:00, the guest must be careful to keep noise to a minimum for the sake of other guests. Noise in the rental unit that causes a nuisance to other guests will be reported. If this is ignored, the occupier may be immediately evicted. The rental amount will not be refunded in this case.
4.3. The rental unit may be occupied only by the maximum number of people set out in the contract.
4.4. Cleaning cabins and apartments:
Prior to departure, guests must properly clean their cabin or apartment in accordance with the cleaning instructions, unless agreed otherwise. This requires that the guest wipes down all the benches, washes the dishes, and removes any rubbish from the accommodation unit. Any rented bed linen must be removed and placed next to the bed on departure. Remember to close all doors and windows.
If this is not done, or should our inspection staff not approve the cleaning, Gausta will charge the guest an additional fee of NOK 1500 or more, depending on the size of the accommodation unit.
Guests can order a final cleaning service before arrival. Ordered or mandatory cleaning does not include deep cleaning inside and out, dishes, or emptying of rubbish.
4.5. Bed linen and towels in cabins and apartments:
Bed linen and towels are included in the price of cabins and apartments with the exception of units where this is specified. For such, bed linen and towels can be rented from Tyin or brought from home. Bed linen, towels and firewood must be ordered at least 2 days before arrival.
4.6. Electricity is included in the price. Firewood is not included and must be ordered separately.
4.7. Pets may be brought to units only where this is permitted and where payment for this has been agreed upon.
4.8. Smoking is not permitted in any of our hotels, cabins, or apartments. We ask all our guests to respect this rule.
4.9. The occupier must follow the rules regarding pets, smoking, and the use of fires. The costs associated with a breach of these rules will be invoiced, with a minimum fee of NOK 1,500.
4.10. All physical keys to the accommodation unit must be handed in on departure. In the event of a missing key, a fee of NOK 3000 will be charged for changing the mechanical locks
4.10. Samtlige fysiske nøkler til boenheten skal innleveres ved avreise. Ved manglende innlevering debiteres en avgift fra NOK 3000 for bytte av låser (der det måtte være mekaniske låser).
4.11. Please see also the other rules that apply to each individual accommodation facility.
5. CHECKING IN AND CHECKING OUT
5.1. Check-in at Tyin is from 15.00 on the day of arrival. Check-out is by 12:00 on the day of departure unless agreed otherwise. If the unit does not have electronic locks with automatically issued access code as part of the online check-in process, keys can be collected at the reception at Filefjellstuene. You should find more information in the booking confirmation, at Tyin.no or in the Tyin app.
5.2. Ski passes and/or other products that are sold together in a package with the accommodation can be collected at the ski pass vending machines at the destination. Packages containing large products such as ski equipment and bikes are available for collection at the ski and bike rental center.
6. TERMS AND CONDITIONS FOR SKI PASSES
6.1 When you buy a ski pass online at tyin.no or in the Tyin app, you can buy it with or without a WTP keycard (mandatory ticket media carrier). If you buy a ski pass with an existing Axess WTP keycard), your ticket will be activated the first time you scan it at the ski lift gate. See Tyin.no or the Tyin app for information about which ski lifts where you can activate your pass.
After completed online purchase, you will receive your receipt / proof of purchase by email immediately after. The receipt contains all details about your purchase and should be brought along to the ski area.
For keycard pick-up at our vending machines, simply scan the QR-code in your receipt at the machine and it will produce and dispense your purchased ski pass(es). Please check your spam-folder in case your email receipt is directed there.
The purchase is not completed or valid if:
You have not received an email confirmation of your purchase
The payment process has been disrupted or cancelled
If you need assistance, please visit us at the welcome center.
6.2 Ski passes / lift tickets are strictly personal, and cannot be transferred to, sold or lent out to others, regardless of reason. Eventual breech of these rules will implicate withdrawal of the ski pass, regardless of reason. The ski pass holder must be able to identify himself/herself as the rightful owner of the ski pass. Upon identity and validity check, the pass holder must display the pass without resistance.
6.3 Season pass (and eventual personal multi-day pass) without photo is declared invalid. It must be possible to easily identify the pass holder by the photo (no goggles or other visual disruption)
6.4 A withdrawn / illegally / wrongly used season pass can be re-opened once during a season, against a fee of NOK 2000. An eventual second incident will led to permanent wit3hdrawal.
6.5 Should you by accident lose your season pass, you can have a new one issued at the welcome center against a fee of NOK 300 (including keycard).
6.6 There is no right of return for ski passes. We adhere to the guidelines for the alpine skiing industry issued by Norske alpinanlegg og fjelldestinasjoner (ALF). For more information about refunds, please contact us in writing at booking@tyin.no.
6.7 Upon breach of the skiing code of conduct (Alpinvettreglene, see pkt 7) the ski pass can be withdrawn permanently.
6.8 There is no refund in case of unforeseen stop in operations, i.e. related to severe weather conditions, electrical or mechanical failures etc.
Parts of the slope network might be periodically closed to due training and competitions. 6.9 Keycard is mandatory for all ski pass products, due to contactless access system.
6.10 Children 0-6 years ride the lifts for free. They can access the lifts through separate kids gates, and do not need any keycard.
6.11. Junior (8-17 år) and Senior (65+ år) qualify for reduced prices. See our communicated price list. 6.12. Regarding age when buying a ski pass: Age at the time of purchase applies. For example, if a child turns 7 in January, they can still use a 0-6 ski pass for the entire season if the ski pass is loaded onto their keycard before their birthday.
6.13 Reimbursement in case of illness or injury
In the event of illness or injury, the card user will be entitled to a proportionate reimbursement of the card expenses for the time the card could not be used. The injury or illness must be documented on request through a doctor's statement. The ski pass must be returned as soon as possible to Tyin Ski rental.
6.14. Bad weather, bad conditions, and/or technical problems: Customers must assess the weather and conditions themselves based on their own skiing skills. If you are unsure about the weather, conditions, or operating status, please follow the updates on open slopes and lifts at Tyin.no or in the Tyin app, or contact staff before buying a ski pass. Be aware that the weather and conditions can change quickly, and that information is for guidance only.
7. SKI SAFETY
7.1. The alpine responsibility code: When you purchase a ski pass at the Tyin ski centre and/or use the ski facility, you undertake to adhere to the alpine responsibility code, developed in collaboration with Norske alpinanlegg og fjelldestinasjoner (ALF). A violation of the alpine responsibility code may result in your expulsion from the facility.
– It is important that you wear a helmet, show consideration for other skiers and snowboarders, and adhere to the alpine responsibility code. You should be able to ski with us safely, so we all have a responsibility for our own skiing.
– Responsibility for avoiding injuries: You must behave in such a way that you do not pose a danger to yourself or to others. You must be in full control of your ski and snowboard equipment at all times. You are responsible for ensuring your equipment does not injure other people or damage other equipment.
– Adjust your speed according to the conditions: You must ski in a controlled manner, adjusting your speed and style according to your skill, the terrain, the conditions, and traffic.
– Duty to give way: Those coming from behind (from above) must ski in such a way that they do not pose a risk of collision.
– Overtaking: You can overtake another skier or snowboarder provided that you leave them enough space for both controlled and uncontrolled movements. You must not ski straight downhill, except for during organized training.
– Starting off, turning in, or turning uphill on a descent: If you turn in or turn uphill on a descent, you must ensure that this does not pose a danger to yourself or others. The same applies when starting off after a stop.
– Stopping on a descent: Unless absolutely necessary, you should not stop on a descent in a confined space, under overhangs, or in places with limited visibility. If you fall in such a location, you must move out of the way as quickly as possible.
– A descent on foot: If you are on foot, you must use only the outer edges of the slope.
– Ski binding brakes/snowboard leashes: Ski binding brakes and snowboard leashes are compulsory. Check that the bindings are mounted correctly.
– Respect signs and markings: For your own and others’ safety, follow signs, markings, and instructions. Never ski on slopes or in areas that are signposted as closed. This can result in accidents, damage equipment, or, in the worst case, endanger lives.
– Remaining in an alpine facility outside of its opening hours is forbidden: This can be life-threatening as work takes place outside of opening hours to produce snow and prepare slopes.
– Assistance in the event of an accident: Everyone has a duty to help in the event of an injury. Witnesses and those involved must provide their personal details. If a guest is injured in the alpine ski facility, contact Ski Patrol at +47 466 65 665. In the event of a serious injury or accident, you must always contact the emergency services on 113.
– Alpine skiing comes with a degree of danger, so please be cautious. Drugs and skiing do not go together.
8. Condition for equipment rental
8.1 Valid ID is mandatory when renting equipment. This also applies to pre-booked and pre-paid rental.
8.2 All payment in advance. Refund is only possible when the cancellation is caused by documented illness (medical confirmation)
8.3 It is easy to lose track of and mix up equipment. Make sure you remember what the equipment looks like and where you place it. It is forbidden to lend out, transfer or sell rented equipment.
8.4 Equipment can only be used in marked and groomed areas where it is intended to be used. Eventual damages caused by different usage is subject to extra rental fees / repair costs.
8.5 Tyin has no responsibility for eventual theft or loss of the rented equipment during the rented period.
8.6 Tyin has no responsibility for any kind of damages or injuries during the rental period.
8.7 There is no refund for abandoned rental periods, unless there is a written medical statement.
8.8 The equipment shall be returned to Tyin at the end of the rental period.
8.9 It is the responsibility of the renter to approve the equipment before usage.
8.10 The renter is aware of that alpine ski bindings are constructed to release to reduce the danger of injuries, but there is no guarantee for safety. Snowboards come with fixed bindings.
9. Terms & conditions for Ski school / kite courses / randonné cources / snow safety courses
9.1 All payment to be completed upfront before start of course.
9.2 By cancellation 4 days prior to start of course, a full refund is granted – deducted a fee of NOK 200.
9.3 By cancellation same day as start of course, a written medical statement is required to qualify for refund – deducted a fee of NOK 200.
10. LIABILITY, PRICES, AND RESERVATIONS
10.1. As an operator, Tyin has a duty to ensure that guests receive written confirmation of their order or booking and other necessary documents; that guests are informed about how to make payment, where keys can be collected, other matters relevant to their order or booking; and that the order or booking matches the description in the confirmation. Tyin is not liable for promises made directly to the guest by a third party without Tyin’s knowledge and which Tyin is not aware of nor should have been made aware of (for safety’s sake, you should try to get any such promises in writing).
10.2. As an operator, Tyin has a liability to the guest for what the guest is entitled to in accordance with the agreement. This liability also applies to assignments that are to be performed by a party other than Tyin. Information in catalogs and brochures and on the website are binding on Tyin but can be amended before the agreement is entered into if a clear reservation is made and the guest is clearly informed of the amendment. Tyin reserves the right for typographical errors, printing errors, and publishing or proofreading errors on websites and in other printed material about what the provider offers.
10.3. The accommodation facility reserves the right to make price amendments as a result of increased costs for the purchase of goods and services, increased taxes, and other circumstances outside of the accommodation facility’s control. Tyin must be notified of price changes immediately.
11. FORCE MAJEURE
11.1. Tyin and its subcontractors (including accommodation facilities) are not responsible for unsatisfactory weather conditions, closed facilities, or other conditions outside of the facility’s control. Events outside of Tyin’s control, such as strikes, lockouts, fires, etc. that make it impossible to fulfill the obligations of this agreement allow Tyin to terminate this agreement without any obligation to pay compensation.
11.2. Owing to circumstances outside of the accommodation facility’s control, the accommodation facility is entitled to move occupiers to equal or better accommodation. Where possible, the occupier will be informed in advance of any such changes. Such changes do not release the occupier from their obligation to pay for their stay.
12. COMPLAINTS
12.1. Any complaints must be made to the accommodation operator on-site at the time of their stay. Get in touch immediately or by 10:00 on the day after arrival so that the defect or fault can be rectified immediately and with the least possible inconvenience to the guest. Faults that are reported on departure or later will not warrant financial compensation.
13. DISPUTE RESOLUTION
13.1. Guests are asked to contact the provider if they have a problem with their order or booking. If the guest and the provider are unable to agree on a resolution, any dispute regarding an agreement that has been previously entered into shall be resolved in a local court.
14. PRIVACY
14.1. By registering their personal data, guests agree that Tyin in its role as data controller will process the data to fulfill its obligations to guests. It may be necessary to transfer data to Tyin’s partners, such as insurance companies, hotels, train operators, airlines, bus companies, etc. Tyin uses guests’ data to provide information, offers, and service in connection with the guest’s order or booking via e-mail, phone, and SMS, as well as by post. Guests may also be contacted for marketing purposes and for market research. For more information, please see Tyin’s privacy policy at www.tyin.no
Refund of season pass
| Days of operations | Refund of paid price for season pass |
| < 100 days | 20 % |
| < 75 days | 40 % |
| < 50 days | 60 % |
| < 25 days | 80 % |
6.2 Ski passes / lift tickets are strictly personal, and cannot be transferred to, sold or lent out to others, regardless of reason. Eventual breech of these rules will implicate withdrawal of the ski pass, regardless of reason. The ski pass holder must be able to identify himself/herself as the rightful owner of the ski pass. Upon identity and validity check, the pass holder must display the pass without resistance.
6.3 Season pass (and eventual personal multi-day pass) without photo is declared invalid. It must be possible to easily identify the pass holder by the photo (no goggles or other visual disruption)
6.4 A withdrawn / illegally / wrongly used season pass can be re-opened once during a season, against a fee of NOK 2000. An eventual second incident will led to permanent wit3hdrawal.
6.5 Should you by accident lose your season pass, you can have a new one issued at the welcome center against a fee of NOK 300 (including keycard).
6.6 There is no right of return for ski passes. We adhere to the guidelines for the alpine skiing industry issued by Norske alpinanlegg og fjelldestinasjoner (ALF). For more information about refunds, please contact us in writing at booking@tyin.no.
6.7 Upon breach of the skiing code of conduct (Alpinvettreglene, see pkt 7) the ski pass can be withdrawn permanently.
6.8 There is no refund in case of unforeseen stop in operations, i.e. related to severe weather conditions, electrical or mechanical failures etc.
Parts of the slope network might be periodically closed to due training and competitions. 6.9 Keycard is mandatory for all ski pass products, due to contactless access system.
6.10 Children 0-6 years ride the lifts for free. They can access the lifts through separate kids gates, and do not need any keycard.
6.11. Junior (8-17 år) and Senior (65+ år) qualify for reduced prices. See our communicated price list. 6.12. Regarding age when buying a ski pass: Age at the time of purchase applies. For example, if a child turns 7 in January, they can still use a 0-6 ski pass for the entire season if the ski pass is loaded onto their keycard before their birthday.
6.13 Reimbursement in case of illness or injury
In the event of illness or injury, the card user will be entitled to a proportionate reimbursement of the card expenses for the time the card could not be used. The injury or illness must be documented on request through a doctor's statement. The ski pass must be returned as soon as possible to Tyin Ski rental.
6.14. Bad weather, bad conditions, and/or technical problems: Customers must assess the weather and conditions themselves based on their own skiing skills. If you are unsure about the weather, conditions, or operating status, please follow the updates on open slopes and lifts at Tyin.no or in the Tyin app, or contact staff before buying a ski pass. Be aware that the weather and conditions can change quickly, and that information is for guidance only.
